These General Terms and Conditions (hereinafter referred to as “GTC”) apply to all business relationships between Medi-Chat.Ai Martin Harrer (hereinafter referred to as “Medi-Chat.Ai”) and consumers (B2C) worldwide who use the chatbot service on the medi-chat.ai website. A consumer, within the meaning of these GTC, is any individual person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
By using the service or registering on medi-chat.ai, the user confirms that they accept these GTC in their current version in full. Any terms or conditions provided by the user that deviate from or conflict with these GTC will not become part of the contract unless Medi-Chat.Ai has explicitly agreed to their validity in writing.
Medi-Chat.Ai offers an AI-powered chatbot that provides information on medical and health-related topics. Through the medi-chat.ai platform, users can ask the chatbot questions about health issues (e.g., symptoms, illnesses, treatment options, preventive measures) and receive automatically generated responses.
The chatbot is based on an artificial language model that processes user input to deliver, as far as possible, relevant and helpful information. However, users should be aware that the chatbot may make mistakes, as there is no real-time human review of the answers. For this reason, Medi-Chat.Ai does not guarantee the accuracy, completeness, or timeliness of the responses.
The service does not include providing advice or information on topics outside the medical and health domain. In particular, no legal, financial, or other non-medical advice is provided.
Medi-Chat.Ai expressly points out that the chatbot does not replace personal medical advice or treatment by qualified professionals. The information provided is for general informational purposes only. Users must always consult a doctor or qualified healthcare professional for a definitive diagnosis, therapy recommendation, or other medical advice.
Medi-Chat.Ai may, at its sole discretion, offer users a free trial period for the service, specifying its duration and scope in advance. During any such free trial, users will not be charged any fees, provided a free trial is indeed offered. The specific conditions (duration, range of functions, etc.) will be clearly communicated before the trial starts.
If no free trial is offered, or once the free trial ends, the service use transitions into a paid subscription. The specific billing period (e.g., monthly, quarterly, annually) and the corresponding fees are clearly communicated to the user before the subscription is concluded. By subscribing, the user agrees to pay the applicable fees.
Subscription fees are payable in advance for the agreed billing period. Payment processing is handled by the external payment service provider Stripe. The user agrees that all data necessary for payment processing (such as name, email address, payment details) will be transferred to Stripe and processed there in accordance with Stripe’s privacy policy. The chosen payment method (e.g., credit card) is charged by Stripe on behalf of Medi-Chat.Ai, usually at the beginning of each new billing period.
The subscription automatically renews for the same billing period unless canceled by the user before the end of the current billing period. If the user cancels the subscription on time, the subscription will terminate at the end of the current billing period. As a rule, there will be no refund for any fees already paid, except where required by law.
Medi-Chat.Ai reserves the right to adjust its payment terms, including subscription fees and billing intervals, within reasonable limits. Any changes in pricing or billing models will be communicated to the user in good time before taking effect (e.g., by email or via a notification within the service). In the event of a price increase, the user has the right to cancel the subscription before the increase takes effect. If the user continues to use the service after the effective date of the new prices, they are deemed to have accepted the changed payment terms. Unless otherwise specified, all prices include the statutory VAT (Value Added Tax), where applicable.
Consumers generally have a statutory right of withdrawal (right to cancel) for distance contracts, which is usually 14 days from the date of conclusion of the contract. In this case, however, the contract relates to the provision of a digital service. The user expressly agrees that Medi-Chat.Ai may begin providing its service before the withdrawal period has expired, enabling immediate use.
The user acknowledges that their right of withdrawal expires prematurely as soon as Medi-Chat.Ai has fully performed its contractual obligations. This particularly applies if the chatbot service is made available in its entirety to the user immediately after the contract is concluded.
During the registration or ordering process on medi-chat.ai, the user must confirm by checking a specific box that they have read and accepted these GTC as well as the Privacy Policy. By doing so, the user also consents to Medi-Chat.Ai beginning service provision before the withdrawal period has ended, and confirms understanding that they lose their right of withdrawal upon full performance of the contract.
If, contrary to the above provisions, the user is still entitled to exercise a right of withdrawal, they may be required to pay for any services consumed up to that point, as far as permissible by law. Otherwise, the relevant statutory withdrawal provisions apply.
This chatbot service is provided as a technical tool based on a complex AI language model. Medi-Chat.Ai endeavors to maintain high service availability and to provide correct and up-to-date information. Nevertheless, Medi-Chat.Ai makes no warranty regarding the factual accuracy, completeness, or timeliness of the chatbot’s responses. It is possible for the chatbot to provide incorrect, ambiguous, or incomplete information, as there is no human expert reviewing the answers in real time.
All information, advice, and statements received from the chatbot are provided exclusively for general information purposes. They do not constitute medical advice, diagnosis, or treatment. The chatbot does not know the user’s personal medical history, nor can it conduct physical examinations or fully consider individual circumstances. The user accepts full responsibility for any use of the provided information. Before making any medical decisions or taking any medical measures (in particular changes in medication, therapeutic steps, or the interpretation of symptoms), the user must always consult a qualified medical professional. The chatbot cannot and does not replace such professional consultation.
Medi-Chat.Ai Martin Harrer shall not be liable for any damages of any kind arising from the use of the service or reliance on the information generated by the chatbot. This disclaimer includes direct and indirect damages, loss of profit, consequential damages, or intangible harm. In particular, Medi-Chat.Ai accepts no liability for health impairments resulting from users making decisions solely based on the chatbot’s answers.
The user agrees to use the service only in compliance with these GTC and all applicable laws. Any misuse of the chatbot service is strictly prohibited. In particular, users are not allowed to use the chatbot for:
Creating or distributing illegal content. The user may not instruct the chatbot to generate statements that are criminal, glorify violence, or are pornographic, extremist, or discriminatory, nor use it to incite or promote hate, violence, or any other illegal activities.
Undertaking technical interference with the service. The user may not compromise or circumvent the security of the service. In particular, they shall not attempt to bypass safeguards or filters of the chatbot, disrupt its functionality (e.g., by using malicious software, scripts, or other technical means), or gain unauthorized access to Medi-Chat.Ai’s systems or data related to the service.
Submitting content that infringes the rights of third parties. The user may not enter information or questions that violate the rights of third parties, especially copyrights, trademarks, privacy, or data protection laws. The user must ensure they only submit content for which they have the necessary rights.
In the event of a breach of these obligations or any other provisions of these GTC, Medi-Chat.Ai may take appropriate measures at its sole discretion. Such measures may include temporarily suspending the user’s access to the service or extraordinary termination of the contract without notice. In the case of a culpable breach, Medi-Chat.Ai reserves the right to claim damages.
All contracts and legal relationships between the user and Medi-Chat.Ai shall be governed exclusively by the substantive laws of the Republic of Austria, to the exclusion of its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If the user is a consumer habitually residing in another European Union Member State, the mandatory consumer protection laws of that country remain unaffected by this choice of law.
All disputes arising out of or in connection with the use of the service or these GTC shall be brought before the competent court in Linz, Austria, insofar as permitted by law. If a mandatory place of jurisdiction applies (e.g., under consumer protection laws), such provision remains unaffected. Medi-Chat.Ai shall also have the right to sue the user at their general place of jurisdiction.
Medi-Chat.Ai reserves the right to amend or supplement these GTC at any time with future effect, provided there is a legitimate reason to do so. Such a reason may arise from the need to comply with legislative changes or rulings of the highest courts, to adapt or introduce services, to close security gaps, or to correct regulatory shortcomings.
Any changes or additions to these GTC will be communicated to the user in a timely manner before they come into effect. Such communication may take place by publishing the new GTC on the medi-chat.ai website and/or by notifying the user via the email address they have provided. Medi-Chat.Ai will also indicate the effective date of the revised GTC.
The user has the right to object to the amended GTC within 14 days of receiving the notice of change. If the user does not object to the amended provisions within this period and continues to use the service after the changes have come into force, the changes shall be deemed accepted upon the expiry of the objection period. Medi-Chat.Ai will specifically notify the user of this consequence in the notice of amendment.
If the user submits a timely objection to the amendments of these GTC, both parties shall have the right to terminate the contractual relationship effective as of the date the changes were intended to take effect. Any fees paid in advance for periods after the effective date of termination will be refunded to the user on a pro-rata basis. The user has no further claims in this respect. Until the contract is terminated, the original GTC remain in force.
Medi-Chat.Ai Martin Harrer
Stadtplatz 34
4070 Eferding
Austria
UID: ATU42294904
If any individual provision of these GTC should be or become invalid, unenforceable, or void, this does not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision, a valid provision shall apply that comes closest to the economic intent and legal purpose of the invalid provision. The same applies in the event of an unintentional gap in these GTC.
No oral agreements supplement this contract. Unless explicitly otherwise stated, changes and additions to these GTC or the contract must be made in writing. Sending such notices by email shall suffice to meet this requirement of form, unless otherwise required by law.
The contract language is German. If these GTC are translated into any other language, such translations are provided merely for convenience. In the event of any inconsistencies or doubts concerning the interpretation between the German version and a translation, the German version shall prevail.
Last Updated: February 2025